# Meet the Team ## Our Mission We are transportation and customer service professionals, committed to providing safe, reliable, and innovative solutions to the Harvard community. We operate in a sustainable, transparent, and fiscally responsible manner, delivering the following services: - CommuterChoice - Fleet Management - Mail & Distribution - Parking - Transit - The Campus Service Center We proudly serve Harvard’s faculty, staff, students, and thousands of guests each year, helping to connect the Cambridge, Allston, and Longwood campuses and foster a unified Harvard community. We strive to be flexible and responsive to the community’s evolving needs. ![Veritas banner](/sites/g/files/omnuum12016/files/styles/hwp_1_1__480x480/public/2025-06/GettyImages-1405261196_0.jpg?itok=MO6s4LdH) ## Managing Director [### Betsy Shortell ](/people/betsy-shortell) [betsy\_shortell@harvard.edu](mailto:betsy_shortell@harvard.edu)Managing Director, Transportation & The Campus Service Center ![Betsy Shortell](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Betsy-Shortell.jpg?itok=OAcmCo1_) --- ## Leadership Team [### Susan Richelson ](/people/susan-richelson) [susan\_richelson@harvard.edu](mailto:susan_richelson@harvard.edu)Director, Campus Service Center ![Susan Richelson image](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-06/Susan%20Richelson.jpg?itok=maOWJ80h) [### Christopher Tolkacz ](/people/christopher-tolkacz) [christopher\_tolkacz@harvard.edu](mailto:christopher_tolkacz@harvard.edu)Director of Mail and Distribution Services ![Christopher Tolkacz](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-07/Christopher%20Tolkacz.png?itok=Uk2kbzyV) [### Cassidy Kasper ](/people/cassidy-kasper) [cassidy\_kasper@harvard.edu](mailto:cassidy_kasper@harvard.edu)Communications and Marketing Manager ![Cassidy Kasper](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-06/Cassidy-High-Res.jpg?itok=eUtt-xMM) [### John Pelletier ](/people/john-pelletier) [john\_pelletier@harvard.edu](mailto:john_pelletier@harvard.edu)Transportation Services Project Manager ![John Pelletier](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/John-Pelletier.jpg?itok=-FDFOx9b) arrow\_back arrow\_forward --- ## Campus Service Center [### Marc Cella ](/people/marc-cella) Systems Specialist person [### Oscar Chinchilla ](/people/oscar-chinchilla) Systems Analyst ![Oscar Chinchilla](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Oscar-Chinchilla.jpg?itok=PabF2n0A) [### John Cunningham ](/people/john-cunningham) Customer Service Representative ![John Cunningham](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/John-Cunningham.jpg?itok=JUjH5qW-) [### Alexander Edinborgh ](/people/alexander-edinborgh) Customer Service Representative ![Alex Edinborgh](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Alex-Edinborgh.jpg?itok=JtOJ39nS) [### Lee Gamez ](/people/lee-gamez) [lee\_gamez@harvard.edu](mailto:lee_gamez@harvard.edu)Manager, Campus Service Center ![Lee Gamez](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Lee-Gamez.jpg?itok=zKtZ_z05) [### Erika Roberts ](/people/erika-roberts) Customer Service Representative ![Erika Roberts](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Erika-Roberts.jpg?itok=URWAkEmY) arrow\_back arrow\_forward --- ## CommuterChoice [### Benjamin Hammer ](/people/benjamin-hammer) [benjamin\_hammer@harvard.edu](mailto:benjamin_hammer@harvard.edu)Associate Director, CommuterChoice ![Ben Hammer](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Ben-Hammer.jpg?itok=-85OUlju) [### Andrew Shuman ](/people/andrew-shuman) [andrew\_shuman@harvard.edu](mailto:andrew_shuman@harvard.edu)Staff Assistant III, Parking & CommuterChoice ![Andrew Shuman](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Andrew-Shuman.jpg?itok=Ub_6PcNt) --- ## Mail Services Administration [### Hytham Ashuraey ](/people/hytham-ashuraey) [hytham\_ashuraey@harvard.edu](mailto:hytham_ashuraey@harvard.edu)Operations Manager ![Hytham Ashuraey](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-07/Hytham%20Ashuraey.png?itok=qfu4V21x) [### Michael Cotrone ](/people/michael-cotrone) [michael\_cotrone@harvard.edu](mailto:michael_cotrone@harvard.edu)Manager, Mail Delivery and Distribution Services ![Michael Cotrone](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Michael-Cotrone.jpg?itok=L_NcNwlD) [### Ken Toy ](/people/ken-toy) [ken\_toy@harvard.edu](mailto:ken_toy@harvard.edu)Operations Supervisor ![Ken Toy](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-06/Ken-Toy-High-Res-2.jpg?itok=6fgCKuYZ) arrow\_back arrow\_forward --- ## Parking Services Administration [### James Kotzuba ](/people/james-kotzuba) [james\_kotzuba@harvard.edu](mailto:james_kotzuba@harvard.edu)Associate Director, Parking Services ![Jim Kotzuba](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Jim-Kotzuba.jpg?itok=mCMC9iQs) [### George Yeomelakis ](/people/george-yeomelakis) [george\_yeomelakis@harvard.edu](mailto:george_yeomelakis@harvard.edu)Associate Director, Parking Services ![George Yeomelakis](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/George-Yeomelakis.jpg?itok=tSXqbmRA) [### Andrew Keane ](/people/andrew-keane) [andrew\_keane@harvard.edu](mailto:andrew_keane@harvard.edu)Assistant Manager, Parking Field Operations ![Andrew Keane](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Andy-Keane.jpg?itok=BMABEJHv) [### Sam Provost ](/people/sam-provost) [samuel\_provost@harvard.edu](mailto:samuel_provost@harvard.edu)Systems Specialist ![Sam Provost](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Sam-Provost.jpg?itok=dyLHM7lA) arrow\_back arrow\_forward --- ## Transit and Fleet Administration [### Adhanom Beyene ](/people/adhanom-beyene) Staff Assistant III, Transit ![Adhanom G. Beyene](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-07/Adhanom%20G.%20Beyene.jpg?itok=gF53mUE6) [### Sandy Boyle ](/people/sandy-boyle) [sandra\_boyle@harvard.edu](mailto:sandra_boyle@harvard.edu)Administrative Coordinator, Fleet ![Sandy Boyle](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Sandy-Boyle.jpg?itok=esj3GG1q) [### Steve Maffeo ](/people/steve-maffeo) [steve\_maffeo@harvard.edu](mailto:steve_maffeo@harvard.edu)Lead Mechanic, Fleet ![Steve Maffeo](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Steve-Maffeo.jpg?itok=CxVZafmp) [### James Monahan ](/people/james-monahan) [james\_monahan@harvard.edu](mailto:james_monahan@harvard.edu)Associate Director, Transit, Fleet and Charter Services ![Jim Monahan](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Jim-Monahan.jpg?itok=9xV3cLMl) [### Dolly Pacheco ](/people/dolly-pacheco) [dorothy\_pacheco@harvard.edu](mailto:dorothy_pacheco@harvard.edu)Staff Assistant III, Transit ![Dolly Pacheco](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Dolly-Pacheco.jpg?itok=PNLmB2Yq) [### Andy Salas ](/people/andy-salas) [andy\_salas@harvard.edu](mailto:andy_salas@harvard.edu)Coordinator I, Transit ![Andy Salas](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Andy-Salas.jpg?itok=eas78guJ) [### Rachel Shipp ](/people/rachel-shipp) [rachel\_shipp@harvard.edu](mailto:rachel_shipp@harvard.edu)Operations Manager, Transit and Charter Services ![Rachel Shipp](/sites/g/files/omnuum12016/files/styles/hwp_4_5__690x865/public/2024-08/Rachel-Shipp.jpg?itok=OG5UXuWT) arrow\_back arrow\_forward