Harvard Transit: Shuttle Survey

Authorized trip counters will be on site gathering ridership information from February 11-12th, 2026. Your input is essential!

Harvard Transit is launching a year-long initiative to review Harvard Shuttle ridership. As part of this effort, we’ll be conducting brief on-site surveys to better understand how our shuttles are used by students, faculty, staff, residents, and community members.  

 

Harvard shuttle driving through Harvard Square

Details

  • Trip counters from VHB, a transportation planning firm, in collaboration with Harvard University Planning and Design and Harvard Transportation Services, will be at select shuttle stops and on board the shuttles, from February 11-12th, 2026, to collect responses. They are trained to respect your privacy and keep the process quick and simple.
  • You’ll be asked three quick questions:
    • What is your affiliation? (e.g. Student, Working Group, Community Member)
    • What is the purpose of your ride? (e.g. Academics, Business, Pleasure)
    • What is your final shuttle stop destination?
  • The trip counters will not collect names, contact details, or any personally identifiable information. The survey is anonymous and used solely to understand our ridership.
  • Trip counters will be identified in VHB safety vests.
  • Participation is voluntary, but we encourage it! If you encounter a trip counter more than once while riding the shuttle, please participate if you can. We are collecting data for the total number of trips, not trips per person.