Harvard Transit to Launch New Shuttle Tracking App

Transition to Citymapper starting July 1

Harvard Transit is launching a new shuttle tracking app and will be transitioning our technology during the month of July. During this transition period, there will be no live shuttle tracking available in the app or on the web.

Shuttle service during the transition

  • Harvard Shuttle will no longer be displayed on PassioGo! starting July 1. Riders should download the Citymapper app for shuttle information going forward.  
  • Shuttles will continue to operate on their regular fixed-route summer schedules, which can be viewed at shuttle.harvard.edu or on the Citymapper app starting July 1.
  • Shuttles generally run on time, but riders can call Dispatch at (617) 496-0400 to get real-time shuttle information.
  • Riders should check the Citymapper app and this page for updates and messages regarding the transition. 

From the Yard to the Quad, Citymapper’s got your ride!

Harvard Transit is replacing Passio GO! and, after a year-long review shaped by student feedback and research, is transitioning to Citymapper to provide a more reliable, integrated shuttle-tracking experience.

In response to feedback on Passio GO!’s performance, Harvard Transit undertook a comprehensive evaluation of shuttle tracking and mobility platforms. Over the past year, the team:

  • Conducted extensive market research on available shuttle tracking and mobility solutions,
  • Interviewed and reviewed more than 20 vendors, narrowing the search to a small group of leading providers, and
  • Collected insight from the community by holding focus groups and connecting with student group leaders, schools, and departments.

This process ensured that the decision was guided by the real needs and daily experiences of riders across the University. 

illustration of student with book and red sock

Goodbye Passio GO!, Hello Citymapper

The decision to move away from Passio GO! reflects Harvard Transit’s ongoing commitment to providing reliable shuttle services that support the academic and campus life of students, faculty, and staff.

Citymapper has been chosen as Harvard’s new shuttle tracking application and will launch over the summer. Already in use in major cities around the world, Citymapper offers a proven, user-friendly platform for real-time transit information.

For Harvard riders, Citymapper will be configured to meet campus-specific needs. In addition to fixed shuttle routes and real-time tracking, the app will integrate Evening Van Service, MBTA, and Bluebikes, and will offer trip planning features - all within a single, easy-to-use interface

More information, including instructions on how to download and navigate the Citymapper app and details about the transition timeline, will be shared as the launch approaches. Harvard Transit looks forward to continuing to improve the rider experience and welcomes ongoing feedback from the community. 

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